GoWhere Suite – Your Go-To Government Websites for COVID-19 Information | Singapore Government Developer Portal
Have feedback? Please

Overview

The GoWhere Suite is a ground-up initiative by GovTech’s Government Digital Services (GDS) team. It was created in response to the COVID-19 pandemic and addresses the need for a rapid and reliable source of information. It also supports location/eligibility-based information queries/discoveries, functions as an inclusive mass media channel and provides OpsTech integration to support Government distribution operations. Currently, GoWhere Suite exists as a mini-stack, featuring various government portals and has been used in 14 Government initiatives which boasts 25.4 million website visits.

What is the GoWhere Suite?

The GoWhere Suite consists of the following websites:

  • GoWhere Directory: one-stop resource hub for all official COVID-19 related information.

  • SupportGoWhere: one-stop resource hub to discover and self-check your eligibility for government support schemes and grants.

  • TokenGoWhere: discover TraceTogether token collection locations closest to you.

  • PosterGoWhere: poster generator to produce standardised, multilingual posters with the most up-to-date information on token distribution exercises.

  • ARTGoWhere: discover Antigen Rapid Test (ART) kit collection locations closest to you.

  • FluGoWhere: discover Public Health Preparedness Clinics (PHPCs) closest to you.

  • CDCVouchersMerchantsGoWhere: discover where to spend your CDC vouchers by searching for the nearest participating hawkers and heartland merchants.

  • MaskGoWhere: discover mask collection locations closest to you. (Mask distribution has concluded since 14 June 2020.)

  • PassGoWhere: a website for workers to apply for Dormitory Exit Passes to leave their dormitories for leisure or personal purposes.

  • VoteQGoWhere: a website for voters to find their assigned polling stations and check queue situations during the 2020 General Election (GE2020). (VoteQGoWhere has been discontinued after GE2020.)

Why Should the GoWhere Suite be Adopted?

The COVID-19 pandemic was (and continues to be) volatile and rapidly evolving. This meant that the guidelines and measures in response to the pandemic were also constantly being updated. Furthermore, the extensive impact of COVID-19 necessitated response measures that cuts across many Government agencies. As a result, individuals and businesses found it difficult to keep up with the latest information and it was taxing for them to gather information from multiple agencies. As a one-stop resource hub for all COVID-19 related information, GoWhere Directory facilitates citizens and businesses to access rapid and reliable information during the pandemic.

The pandemic also necessitated unprecedented nationwide distribution efforts. GoWhere’s suite of websites, such as ARTGoWhere and TokenGoWhere, facilitates these nationwide distribution efforts using location-based information queries/discoveries.

How do You Use the GoWhere Suite?

GoWhere Directory:

  1. Visit gowhere.gov.sg.

    Fig 1: GoWhere Directory
    Fig 1: GoWhere Directory

  2. Select the category most relevant to you.

  3. You will be shown relevant resources.

Location-based GoWhere websites:

  1. Visit the relevant GoWhere website, such as tokengowhere.gov.sg.

    Fig 2: TokenGoWhere
    Fig 2: TokenGoWhere

  2. Input your street name or postal code in the search bar.

  3. A list of TraceTogether token collection locations nearest to you will be generated.

SupportGoWhere:

  1. Visit supportgowhere.life.gov.sg

  2. Select the category most relevant to you.

    Fig 3: SupportGoWhere categories
    Fig 3: SupportGoWhere Categories

  3. OR use the self-help Eligibility Checker by clicking “Check Now”.

    Fig 4: SupportGoWhere Eligibility Checker
    Fig 4: SupportGoWhere Eligibility Checker

Success Stories

SupportGoWhere

  • SupportGoWhere is a platform for citizens to seek assistance for various needs. It also has an eligibility checker to aid in determining qualification for the various schemes. SupportGoWhere was used to launch COVID-19 support grants such as the COVID-19 Recovery Grant (CRG), COVID-19 Recovery Grant - Temporary (Aug 21) (CRG-T) and the Courage Fund (TCF). The site has experienced 3.5 million visits and 1.9 million unique visitors since Apr 2020.

PassGoWhere and IdentityGoWhere

  • PassGoWhere allows workers to apply for a dormitory exit pass to head out. Information from PassGoWhere is sent to SafeEntry and SG WorkPass for enforcement purposes. IdentityGoWhere supports PassGoWhere and other products by providing a simple validation service of Singapore residents. It uses the residents’ NRIC/FIN along with one or two more identifiable fields such as date of issue and date of birth for validation.

MaskGoWhere and PosterGoWhere

  • Three rounds of mask distribution exercises were successfully implemented, with 5.5 million visits to MaskGoWhere which has experienced 3 million unique visitors since Feb 2020. Information on mask collection exercises were also distributed quickly and securely through MaskGoWhere.

  • PosterGoWhere facilitated these exercises as it allowed for standardised multilingual posters with the most up-to-date information on the distribution exercises to be created efficiently, while updating MaskGoWhere with the same information at the same time.

Due to the success of the GoWhere Suite, government agencies have also collaborated with the GDS team to develop their own GoWhere sites. These include:

GoWhere Directory

  • 180k visits, 130k unique visitors since Apr 2020.

FluGoWhere

  • 2 million visits, 1.3million unique visitors since Feb 2020.

SGTogetherPackGoWhere

  • 1.3million visits, 800k unique visitors since Jul 2020.

TokenGoWhere

  • 8.7million visits, 3.9million unique visitors since Sep 2020.

What's Next?

Beyond the Covid-19 pandemic, GoWhere suite intends to continue providing up-to-date official information to Singapore residents. The application stack of GoWhere Suite is relevant to any generic distribution operations or a location/eligibility-based query information system.

Government agencies and organisations such as the Ministry of Social and Family Development (MSF), National Council of Social Service (NCSS), SG Enable (SGE), and Agency for Integrated Care (AIC) are exploring the expansion of SupportGoWhere as a one-stop social assistance portal. This could transform the delivery of social services.

Contact Information

For enquiries, contact us at support@gowhere.gov.sg.

Last updated 04 January 2022


Was this article useful?
Send this page via email
Share on Facebook
Share on Linkedin
Tweet this page