Overview — Digital Solutions for a 21st Century Pandemic
To meet the new, rapidly evolving challenges that have emerged as a result of the COVID-19 pandemic, Singapore has leveraged its technological capabilities to develop a suite of innovative digital solutions.
By tapping on engineering capabilities to build on its existing digital infrastructure, the Government Technology Agency (GovTech) has been able to swiftly roll out a wide variety of digital tools to aid and complement our nation’s strategic response to the pandemic. In designing these tools, developers were guided by three important underlying principles:
- The technology had to be based on sound public health principles and informed by the needs of health authorities
- Accountability to the public through transparency of data collection and usage had to be ensured
- These solutions had to be accessible even to non-digital natives, with alternatives provided for the digitally excluded and under-served segments where necessary.
Timely and targeted solutions—adhering to this design philosophy—have been created for each unique need that has arisen due to the pandemic. Here are some of the tools that we have developed to meet these needs.
COVID-19 Chatbot is developed by GovTech in collaboration with the Ministry of Trade and Industry (MTI). This chatbot aims to address questions from businesses related to COVID-19, including information on measures to help businesses in Budget 2020.
GoBusiness COVID Portal – Support Portal for Reopening Businesses
The GoBusiness COVID Portal was jointly developed by GovTech and the Ministry of Trade and Industry (MTI) to support businesses during the COVID-19 pandemic. It allows businesses to apply for exemptions and permissions while providing them with information on the latest COVID-19 related regulations and safe management requirements for the continuation of their operations.
GoWhere Suite - Timely and Accurate COVID-19 Aid Information
The GoWhere Suite was created by GovTech’s Government Digital Services team as a means of providing citizens with timely and accurate information regarding matters like mask collection, polling information, clinic and health subsidy information, COVID-19 support schemes and COVID-19-related government websites.
SafeEntry – Combating Clusters through Check-Ins
Developed by GovTech, SafeEntry is a national digital check-in system that logs identifying details of individuals (identification card and mobile numbers) visiting public venues such as malls and workplaces, as well as communal activity areas.
Space Out - Crowd Analysis for Safe Distancing
To facilitate safe distancing, Space Out was developed by the Urban Redevelopment Authority's Digital Planning Lab to provide the public with regular updates on crowd levels in malls, supermarkets, and other public facilities across Singapore.
SPOT – Safe Distancing Robot
SPOT is a four-legged robot built by Boston Dynamics. SPOT is also the first robotic platform we are developing Digital Operations Smart Services software (DOSS) capabilities on. It is to assist the safe distancing measures at parks, gardens and nature reserves managed by National Parks Board (NParks).
SPOTON – Smart Thermal Scanning
SPOTON is a smart thermal scanner that was created by GovTech’s Smart Nation Platform Solutions (SNPS) team. With SPOTON, fast crowd temperature screening is enabled by detecting and alerting operators to individuals with high temperatures. This minimises physical contact and time spent on manual temperature checks.
SupplyAlly - Distribution Made Simple
SupplyAlly is a mobile app that facilitates the process of logistics distribution during COVID-19. The app serves as a single solution for both the management of a flexible pool of supply-distributing volunteers, as well as the tracking of collection quotas.
VigilantGantry - Access Control with AI and Video Analytics
VigilantGantry is a fully automated, contactless gantry system for temperature screening developed by GovTech’s Data Science and Artificial Intelligence Division (DSAID). Driven by AI and deep learning, it augments existing thermal scanners to improve the rate of contactless scanning, ease bottlenecks in long queues outside buildings and reduce manpower required for temperature screening measures.
Last updated 13 January 2021