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- Overview
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For upcoming STACK webinars and a full list of our past events, please visit our Meetup page.
Overview
Every modernisation journey has its pitfalls. In this STACK Meetup, discover how the GovTech team supporting HDB, Singapore's public housing agency, overcame challenges to modernise systems and support increased citizen demand.
Deep dive into what really drives change beyond just tech upgrades. Learn about the real lessons the team has picked up along the way. Avoid the usual pitfalls and make smarter moves by understanding how tech, people, and value underpin modernisation.
This session will also spotlight HDB Contact Centre's successful modernisation through GatherSG, a Whole-of-Government solution. Hear about what worked (and what didn't!), how the team dealt with changing needs agilely, and the impact of value delivered to citizens.
Who should attend: Tech/dev leads, Software Developers and Engineers, and Digital Service Delivery Professionals
Programme rundown
7:00pm – Introduction by STACK Community
7:05pm – Opening
By Chua Hui Hua, Director, Apps Programme (Social), GovTech Singapore
7:15pm – Driving Real Change - Lessons from our Modernisation Journey with HDB
By Yong Jia Hao, Assistant Director, Government Digital Products (Applications), GovTech Singapore
7:50pm - Lessons from HDB's Contact Centre
By Chiang Qiyu, Software Engineer, Housing Programme, Government Digital Products (Applications), GovTech Singapore
8:05pm - Q&A
8:30pm - End of STACK Meetup
Last updated 16 October 2025
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