FAQs

Get started with Opus – unlock decision-making and AI automations

1. For exploration and low-volume usage, try Opus Lite at your own pace. No approvals required.
2. For work with growing teams and executions done on dedicated test and live infrastructure, speak with us.
3. Refer to our documentation for tutorials, how-to guides, FAQs, and much more.
4. Join our community on Teams or Slack.
5. Invite your team members.

Refer to Getting Started for the prerequisite.

Opus is hosted on the Government Commercial Cloud (GCC) and classified for Restricted, Sensitive Normal.

Opus is a Latin word that means “work,” “creation,” or “a piece of work.”

It’s commonly used to describe a significant or masterful piece of work, especially in the arts — for example, an “opus” in music or literature.

So the name subtly conveys:

• Craftsmanship
• Creation or building
• A significant body of work
• A platform that helps you execute durable flows.

In short: Opus = a platform through which crafted work gets done.

The platform is operated with the following targets:

• Service Level Availability (SLA): 99.5%
• Recovery Time Objective (RTO): 4 hours
• Recovery Point Objective (RPO): 24 hours

Support and Incident Management
We are in the midst of onboarding to the GovTech Operations Centre (GTOC) services.

• L1 Operating Hours: 24x7
• Issue Escalation: If an issue cannot be resolved by GTOC, it will be escalated to the product team for L2 and L3 support. For Opus Lite users, support is limited and on a best-effort basis.