Use Cases

Myinfo has enabled Singapore banks to allow customers to pre-fill their credit card/loan application forms with government-verified personal particulars and financial data, as well as offer real-time approvals should individuals meet the relevant criteria. This has greatly improved the customer experience and has led to productivity gains for banks as customers no longer have to visit a branch or upload supporting documents for credit card/loan applications.

Myinfo allowed citizens to instantly claim Community Development Council (CDC) vouchers via RedeemSG during the 2022 CDC Voucher Scheme through instant verification of personal particulars. This ensured that the claim process was smooth while helping the Government to avoid double-claiming of vouchers.

Myinfo has allowed for users of Evidation Lion, a health, education and activity app, to expedite profile set-ups through pre-filled forms and verify users’ eligibility more quickly and easily to participate in LumiHealth, a national health activity programme for Apple Watch users.

The Singpass app is a mobile app where residents can access more than 2,700 services from over 800 government agencies and private sector organisations. It is integrated with seven APIs from the National Digital Identity platform. By integrating with Singpass APIs, government agencies and businesses have enabled residents to check their CPF balance, apply for HDB flats, perform internet banking, or manage their insurance policies with ease. The app also provides login shortcuts to popular and last-used digital services, and handy access to personal information registered with the Government. This allows residents to enjoy easier and faster transactions. Residents can also digitally sign documents such as applications for insurance policies through the Singpass app. Read more about the Singpass app here.