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GovWalletWhat are the payment rails supported?
GovWallet supports payments on both the PayNow and NETS payment platforms. Public agencies onboarded to GovWallet can select the payment platform(s) to be enabled for their schemes.
Is GovWallet a mobile app?
No, there is no GovWallet mobile app. Part of the Service layer of the Singapore Government Tech Stack (SGTS), GovWallet is a backend service module that partners with other government mobile apps like LifeSG to bring payment services to Singaporeans.
Do beneficiaries need to have a bank account to receive my agency’s payouts through GovWallet?
No, there is no need for the beneficiary of the payouts to have a bank account. The Government payouts are credited into the beneficiary’s GovWallet account and are accessible through the various frontend channels that GovWallet partners with.
How quickly are credits disbursed after a scheme or credit action is initiated?
Credit-related actions — including disbursement, clawback, and account activation or deactivation — take effect immediately. Disbursements can also be scheduled for a future date and time if needed.
Does a beneficiary need to be created before credits can be disbursed to them?
Yes, beneficiary creation is a prerequisite for credit disbursement. The good news is that beneficiary creation is also immediate, so agencies can create a beneficiary and disburse credits to them near-simultaneously without any significant lag.
Can agencies perform corrective actions — like clawbacks or deactivations — quickly if credits are disbursed incorrectly?
Yes. Clawbacks and account activation or deactivation are immediate when initiated through the Admin Portal. There is no processing lag that would delay corrective action.
How does the merchant and item whitelisting process work?
Merchant and item onboarding is currently not a self-service feature. Requests to whitelist merchants or items must be raised to the GovWallet team as a support ticket.
For more FAQs, refer to GovWallet FAQs.
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