SearchSG Features

Fully-Managed Search Solution

SearchSG provides a comprehensive suite of search solutions with many processes being automated and simplified to help agencies reduce onboarding and maintanence efforts. This includes:

• Automatic web crawling to ensure that search results are kept up-to-date
• A plug-and-play search bar widget and results page for government websites
• Automatically generated content labels and filters

Improved Search Relevance

SearchSG provides the most relevant results for search queries based off users’ behaviour. This is achieved through:

• Semantic search and government-optimised relevance rankings
• Incremental learning and improvement of search results based on past data
• Synonym support

Search Results Features for Optimising the Search Process

SearchSG’s search results features help users find relevent information more quickly or find related information which can help refine their search process. These features include:

• A smart answer snippet that provides users with an overview of answers that are directly relevant to their search query on the results page. This means users do not have to click on links to find these answers.
• Related questions which can be used to help refine search queries.
• An option to jump to related sections
• Related search results
• The ability to pin featured results
• The ability to search for content across the Whole-of-Government

Search Suggestions

These features helps users to formulate suitable search queries even if they are unable to come up with the right words in the moment. They include:

• Autocomplete suggestions
• Corrections for misprints such as language mistakes

Customisation of Search Results

This allows customisation of the UI of the search results page to ensure that it aligns to the look and feel of the government website that it is integrated with. Examples of search results page items that can be customised include:

• The theme and branding of the search results page
• The type of results filters present
• The ability to embed the results page within a governmment website

Last updated 26 January 2024