Features & Roadmap

The admin portal enables public officers to efficiently create activities to engage citizens.

CrowdTaskSG offers tools for creating activities such as surveys, feedback and phygital activities (e.g. Location check-in and image submission) to encourage citizen participation. Officers can utilise the ready self-serve features to test quickly with Survey and Forms, or design a Quest with us with our ready techstack solutions. 

Agencies can define demographic eligibility criteria to identify and engage the most relevant participants for surveys and consultations. By leveraging MyInfo data, CrowdTaskSG helps improve response quality, reduce recruitment effort and generate more representative insights for policy and programme decision-making.
 
 
 

The gamification elements can motivate and engage citizens to participate in various collective activities that they are passionate about.

The platform's basic data visualisation tools facilitate quick analysis of collected data, offering insights for reporting. 

Citizens and permanent residents aged 18 and over with a Singpass account can participate in tasks via the CrowdTaskSG web portal, earning virtual coins and experience points.

Automatically issue and distribute rewards to participants upon successful completion of engagement activities, reducing administrative effort and improving the participant experience.
 
 
 

Feature Description

Engage citizens through a guided, interactive quiz that helps them discover a personalised persona, profile or archetype based on their responses. Users progress through a series of configurable questions and receive tailored results that can be linked to relevant quests, tasks, programmes or content. This provides agencies with a gamified way to onboard participants, increase engagement, and deliver more personalised citizen experiences while gathering valuable behavioural insights.

Key Capabilities

• Configurable quiz questions and answer options
• Customisable intro, result pages and visuals
• Automated persona/archetype calculation
• Personalised recommendations and follow-up actions
• Integration with quests, tasks and campaigns
  
  Benefits
• Increases engagement and participation rates
• Provides a fun and interactive onboarding experience
• Guides users towards relevant content and activities
• Enables more personalised citizen journeys
• Generates behavioural insights beyond demographics
• Improves conversion from awareness to action and participation

Enable citizens to discover nearby activities, trails and engagements through an interactive map experience.

Key Capabilities

• Location-based quest discovery
• Interactive map interface
• Nearby activity recommendations
• Geospatial/Objectives filtering

Benefits

• Increases discovery of local engagements
• Supports place-based participation
• Encourages exploration of community initiatives

Encourage regular platform engagement through recurring daily activities and challenges.

Key Capabilities

• Daily task generation
• Completion tracking
• Reward integration
• Streak compatibility

Benefits

• Increases return visits
• Builds user habits
• Improves retention

Engage and educate citizens through interactive quizzes that promote awareness, assess knowledge levels, and measure the effectiveness of programmes and interventions. Agencies can create customised quizzes to capture baseline and post-intervention responses, enabling comparisons of knowledge, attitudes, perceptions, or behaviours before and after an engagement activity.

Beyond data collection, quizzes provide a more interactive and two-way engagement experience by encouraging citizens to actively participate, learn, and reflect on key topics. This helps agencies increase awareness, reinforce educational messages, evaluate programme impact, and generate actionable insights to inform future policies and initiatives.

Key Capabilities

• Awareness and educational campaigns
• Automated scoring and result tracking
• Customisable quiz introduction and completion screens
• Integration with quests, tasks and rewards

Benefits

• Measures changes in knowledge, attitudes and behaviours
• Creates a more engaging alternative to traditional communications
• Reinforces key learning outcomes through participation
• Supports programme and policy impact evaluation
• Generates actionable citizen insights
• Increases awareness and understanding of government initiatives

Allow agencies to create activities that require citizens to perform measurable actions and submit outcomes as proof of participation. Activities can be configured around behavioural outcomes such as distance walked, volunteer hours contributed, public transport trips taken, or sustainability actions completed. Progress and collective impact can be automatically tracked and displayed through dynamic progress trackers and dashboards.

Key Capabilities

• Configurable activity goals and targets
• Quantifiable outcome tracking
• Evidence and proof submission
• Automated aggregation of participation metrics
• Dynamic progress tracker visualisation
• Real-time dashboard reporting

Benefits

• Measures real-world behavioural outcomes beyond participation
• Reduces manual effort in calculating and consolidating results
• Provides real-time visibility of campaign progress and impact
• Encourages participation through visible individual and collective achievements
• Supports data-driven evaluation of programmes and interventions