GovWallet is a module integration that was developed by GovTech’s Government Digital Services (GDS) team to provide an alternative means to distribute government pay-outs. Currently, agencies may develop individual systems to conduct their respective distribution exercises. Beneficiaries may then find themselves going through multiple touchpoints, which can be tedious.
To prevent silos, GovWallet was developed as an internal pilot project at GovTech to enable GovTechies to credit staff benefits into GovWallet instead and transfer these benefits to their PayNow accounts or use them at merchants that accept the PayNow or NETS e-Payment methods.
Since then, GovWallet has partnered local banks and agencies to become a payment facilitator between agencies distributing pay-outs and beneficiaries who are receiving them.
What is GovWallet?
GovWallet facilitates the distribution of pay-outs from agencies to beneficiaries. It allows agencies to maintain control of their distribution exercises and enables beneficiaries to track their pay-out and spending history via the LifeSG app. A key feature of GovWallet is that it enables agencies to select specific merchants and control where pay-outs can be used.
By leveraging local banks’ PayNow and NETS e-Payment ecosystems, GovWallet is able to perform instant transfers from agencies to the merchants. For beneficiaries without bank accounts and mobile devices, the GovWallet team has partnered with the Central Provision Fund Board (CPFB) and OCBC Bank to allow beneficiaries to withdraw their pay-outs from OCBC’s ATMs.
Why Should GovWallet be Adopted?
GovWallet improves the user experience as it provides a single wallet for oversight and for access to the available pay-outs from various agencies. It mitigates confusion on how much pay-outs has been received by beneficiaries, while enhancing security by removing the need to click on potentially suspicious SMSes.
Furthermore, there are more than 164,000 and 43,000 merchants registered with PayNow and NETS respectively. e-commerce platforms like Shopee and Lazada, and charity organisations like Giving.sg, can also enjoy lower barriers of entry if they wish to participate in government disbursement programmes.
How Do You Use GovWallet?
GovWallet can be accessed using official government apps, such as LifeSG, Healthy 365 and Singpass mobile. On the LifeSG and Healthy 365 apps, you can scan the SGQR, NETS or PayNow QR codes to pay the merchants. Moving forward, GovWallet will be available on more government apps.
For agencies interested in onboarding GovWallet, please fill up this form.
The GovWallet team has worked with CPFB to administer the Workfare Income Supplement scheme for more than 6,200 unbanked beneficiaries, thus removing the need for cheque issuance. Through this collaboration, beneficiaries can now withdraw their government pay-outs in the form of cash at OCBC ATMs or spend them as eCredits using the LifeSG app.
GovWallet has also partnered with MINDEF and MHA to administer the NS reward schemes to their servicemen. For the Healthy 365 app, users can also convert their reward points to e-Credits managed by the GovWallet system.
To add to this, more government agencies have expressed interest to adopt GovWallet for the management of household and social development, sector-specific relief, and staff recognition programmes. More details will be released in due time.
The GovWallet team is embarking on the journey to build a self-service portal for agency users to better administer their schemes and for citizens to view their GovWallet pay outs and spending transactions.
For general enquiries, reach out to the product team through this form.
Meet the Team!
Patricia Zhao, Product Manager
Pat leads the team in developing solutions that help multiple Government agencies and non-profit partners in their distribution programmes.
Wynn Chen, Software Engineer
Wynn doesn’t mind developing and kick-starting projects that he might be unfamiliar with. He likes spending his time cafe hopping and reflecting.
Te(Ting) Sze Ying, Software Engineer
Sze Ying aims to create software that is usable and maintainable. In her free time, she volunteers with various organisations to make education accessible.
Satoshi Hayashi, Delivery Manager
Satoshi works with the team to achieve smooth delivery of the various product rollouts.
Yong Jia Jie, Software Engineer
Jia Jie is interested in learning new things and developing solutions that are extensible and efficient. He is a lover of keyboards and keyboard-related items.
Sebastian Quek, Tech Lead / Software Engineer
Sebastian strives to design technical solutions that are elegant, scalable, maintainable, and satisfies the needs of citizens and Government agencies alike.
Auron Siow, Software/Quality Engineer
Auron contributes to both development and quality aspects of product building. He is able to switch between the two roles to help the team meet its goals.
Immanuella (Imma) Lim, Software Engineer
Imma likes to build stuff and learn how to create better solutions. She has a knack for teaching and is often seen sharing her knowledge with the team.
Koh Kai Hong, DevOps Engineer
Kai Hong is a cloud-native citizen who is tasked with building castles in the sky. He enjoys developing reliable and scalable solutions for smooth operations.
Dalson Tan, Software Engineer
Dalson aspires to develop creative, high-quality, and scalable solutions to solve real-world problems. He enjoys working on projects that support social causes.
Ryan Goh, DevOps Engineer
Ryan is interested in reliably and frequently getting code to product. He is also interested in using cloud infrastructure to build scalable and reliable systems.
Dickson Tan, Software Engineer
Dickson loves building software that delight users. His day doesn't begin before his morning latte.
Eida Tan, UX Designer
As a young child, Eida had a strong affection for Playmobil toys. She would role-play with them in various settings, from immigration checkpoints to restaurants. These days she gets to facilitate and work with others to improve users’ experience across different touchpoints.
Visalakshi Chidambaram, Quality Engineer
Visalakshi loves to challenge a piece of working code to find bugs and crash the system before it reaches the end-user, so that they can have a smooth experience.
Last updated 14 June 2022
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