Customer Stories

HTX has been on their cloud transformation journey, progressing from infrastructure migration to full-scale cloud-native adoption. As part of this evolution, StackOps has been working with HTX to in enabling unified observability, empowering developers, and enhancing security and sustainability across MHA’s systems hosted in GCC.

Read in HTX’s own words:

The Cloud File Transfer (CFT) platform plays a crucial role in Singapore's digital government infrastructure, facilitating secure file exchanges between agencies. As cross-agency collaboration intensified, CFT faced mounting challenges in maintaining service quality and operational efficiency. The implementation of StackOps has transformed CFT's capabilities, enabling real-time monitoring, proactive management, and swift incident response.

Improving Operation Visibility

Before StackOps, CFT operators struggled with fragmented monitoring tools that could only track one workflow at a time, creating significant blind spots. Manual data extraction further hampered their ability to identify and address issues promptly. Today, a comprehensive dashboard provides real-time visibility across more than 1,500 workflows. This enhanced oversight helps the team maintain service level agreements (SLAs) and identify potential bottlenecks before they impact performance.

Ensuring Consistent and Reliable Service Levels

Unplanned agency load tests previously posed a significant challenge, causing unexpected system slowdowns that affected government-wide operations. StackOps has enabled CFT to detect these activities early and work collaboratively with agencies to coordinate testing schedules. This proactive approach prevents service degradation and ensures consistent service quality across the platform.

Improved Incident Detection and Response

Previously, issues often went undetected until users reported problems, leading to extended service disruptions. Now, with entralised monitoring and automated alerts, the team tracks critical metrics like scan and transfer latencies in real-time. This has
slashed incident handling time from 2-3 hours to just 30 minutes—a 75% improvement in efficiency.

With StackOps, CFT has transformed its approach to monitoring and response—moving from reactive troubleshooting to proactive, data-driven operations. As agencies continue to rely on timely, secure data exchange, CFT’s strengthened capabilities ensure that Singapore’s digital government can scale confidently to meet future demands and deliver uninterrupted, high-quality service to the agencies and public.

By utilising StackOps, APEX has achieved remarkable improvements in service quality, security, and operational efficiency.

Key Results

• Over 90 million API transaction logs processed each month
• Enhanced threat detection and prevention
• Self-service troubleshooting dashboards for user empowerment
• Comprehensive platform adoption and usage insights

Through StackOps, APEX has not only increased operational agility but also boosted its security and user experience. These improvements position APEX as a more resilient and user-focused platform, ready to meet evolving user needs.

By implementing Service Level Objective (SLO) monitoring with StackOps, SHIP-HATS improved their service levels and incident response time.

Key Results

• 75% reduction in service recovery time (from 2 hours to under 30 minutes)
• Faster detection of service disruptions on the SHIP-HATS portal
• Streamlined operational processes for improved efficiency

With proactive alerts based on SLOs via StackOps Elastic, SHIP-HATS has sped up incident detection, leading to faster resolutions and improved service stability and user experience.