FAQs

Recipients can access their documents on FileSG with or without a Singpass account.

FileSG collaborates with government agencies to issue documents in the OA file format for verification. OA is an open-source framework designed to endorse and verify documents. This format ensures that documents are cryptographically secure and can be independently verified without the need to access a central database.

Access to recipients' documents on FileSG requires Singpass authentication or Two-Factor Authentication (2FA). To ensure security, individuals should only share their documents with trusted entities, such as government agencies, for verification purposes.

FileSG requires government agencies to provide the document recipient's Unique Identification Number, such as NRIC, FIN, or Passport Number, for each document issuance. This ensures that documents are accurately delivered to the intended recipients.

Yes, FileSG supports integration with agency systems in both the Intranet and Internet zones via API.

No, FileSG does not currently provide a front-end portal for agency officers to issue documents. However, agency officers can issue documents manually through a custom FormSG form.

• API: Up to 5 MB per file
• SFTP: Up to 400 MB per file
• Manual Issuance: Up to 20 MB per file

FileSG supports issuing documents in PDF, ZIP, and OA file formats.