FileSG FAQs

They may retrieve their documents on FileSG with or without a Singpass account.

FileSG works with government agencies to issue documents that require verification in the OA file format. OA is an open-sourced framework to endorse and verify documents. Documents issued this way are cryptographically trustworthy and can be verified independently without having to query a central database.

Singpass authentication or 2FA is always required to access recipient's documents on FileSG. Individuals should ensure that their documents are shared only with trusted individuals/organisations (e.g. Government agencies) for verification purposes.

FileSG would require government agencies to provide the document recipient's UIN (Unique Identification Number) e.g. NRIC/FIN/Passport No., for each instance.

FileSG supports integration with agency systems hosted in both the Intranet and the Internet zone via API.

FileSG currently does not provide a front-end portal for agency officers to issue documents. However, agency officers can manually issue documents via a custom FormSG form.

- 5 MB per file – via API

- 400 MB per file – via SFTP

- 20 MB - via Manual Issuance

FileSG is able to issue documents in the PDF, ZIP and OA (OpenAttestation) file formats.