Features & Roadmap

Generate and issue documents seamlessly at scale or on demand, across any format or size

1. Automated Issuance and On-Demand Issuance

• Generate and issue documents your way — automated at scale (via APIs) or on demand (thro FileSG's Agency Portal) when needed.
• Send multiple documents in a single issuance —giving recipients a unified, seamless access experience.

2. From data to document — automatically

• Generate documents automatically from templates — agencies supply data, FileSG handles composition and delivery, with upcoming self-service template management.

3. Any format. Any size. Delivered

• Native support for key formats (oa, pdf), extendable to any format via zip, with large file delivery up to 1.5GB.

Ensure only the right recipient can access documents under secure, and controlled conditions.

1. Identity-Verified Document Access 

• Documents are protected by Singpass-authenticated, identity-bound access, ensuring only the intended recipient can retrieve them.
• Secure document access for all users —including non-Singpass recipients (such as foreigners and those <15) via alternative verification methods

2. Protected by default. No effort required.

• Add an extra layer of protection with auto-generated passwords for secure access after download — no manual setup required by staff, securely delivered to recipients.

note: only applicable for pdf & zip documents. not applicable for oa documents

3. Controlled Access with Mandatory Acknowledgement

• Require recipients to acknowledge Terms & Conditions before document access, ensuring compliance and informed receipt.

note: not available for issuance to corppass)

4. Seamless Cross-Platform Access

• Seamlessly access to documents from within trusted Agency platforms with no additional login required by recipient.

5. Compliance and security features

• FileSG complies with the IM8 and is hosted on GCC (AWS), featuring storage encryption via AWS S3 and malware scanning. It supports the issuance of documents classified up to Restricted and Sensitive Normal.

Enable real-time verification of authenticity and integrity to build immediate trust with third parties.

1. Verify instantly. Trust immediately

• Documents can be instantly verified for authenticity and integrity in real time at FileSG, enabling trusted validation by any third party.

Deliver personalised notifications through the right channel with fully configurable messaging

1. Right message, right channel, fully tailored

• Deliver notifications via Email or SMS with fully customisable, template-driven messaging supporting multiple variants to suit your use cases

Maintain full post-issuance control with recall, retention, and time-bound document availability

1. Control, even after delivery

• Maintain full control after issuance — recall documents anytime and retain them for as long as needed.

2. Available when needed. Gone when not

• Control access with configurable, time-bound availability — documents are automatically removed when no longer valid or required.

3. End-to-End Document Lifecycle Visibility

• Track the full journey of a document —from submission and generation to delivery, recipient engagement, and access events. (coming soon in FY26 for manual issuances)