Customer Stories

We had a very positive experience working with Satoshi, Dalson and GovWallet team on the implementation of GovWallet for collection of our Sales Application Admin Fee. They worked closely with us to support our short implementation runway for this initiative.The GovWallet team were fully committed to ensuring a seamless experience for HDB’s customers and operations staff. During the testing and go-live phases of the initiative, they were very supportive and quick to investigate issues that we raised. When we detected anomalies, they were quick in helping us diagnose any issues.Looking ahead, the GovWallet team has already started looking into our new requirements for the next HDB Sales Exercise. It has been a real pleasure working with Satoshi, Dalson and team. We look forward to more collaborations.

Benjamin | Carmen
Director, Business Information Systems | Director, Product and Data Solutions
Housing & Development Board

Working with the GovWallet team has been a truly collaborative and mutually beneficial experience for both our teams. The GovWallet team demonstrated technical expertise and responsiveness throughout the integration process, while our collaborative approach enabled us to jointly deliver seamless payment functionality that has been critical to Culture Pass's success.What impressed us most was how both teams worked together proactively to solve challenges and achieve shared objectives. The partnership fostered an environment where GovWallet's technical innovation complemented our programme goals, creating genuine value for the projectWe particularly appreciate how both teams maintained flexibility and open communication throughout the process, accommodating requirements and timelines while ensuring consistent platform performance during our launch period. This collaborative spirit made the entire integration process smooth and productive for everyone involved.The GovWallet partnership exemplifies how effective policy-ops-tech collaborations can deliver meaningful outcomes for citizens while creating positive working relationships between teams. We look forward to continuing this successful partnership as Culture Pass evolves.

Suenne,
Director, Culture Pass Office
Ministry of Culture, Community and Youth

Satoshi, Ryan and the GovWallet team have supported us very well through two major launches in 2025 – the Child LifeSG Credits and Large Family LifeSG Credits. Right from the start, they were always ready to clarify our questions and generous in sharing their experiences. The team also provided good guidance and thoughtful proposals to support implementation. While there were challenges along the way, we appreciated how the team journeyed with us closely from start to end and were prepared to keep an open mind to assess if enhancements to the Govwallet admin portal was possible, to smoothen service delivery operations. We are very grateful for the strong partnership and collaboration, and the relationships built.

Yong Qi
Deputy Director, Family Life Group/Services Division
Ministry of Social and Family Development