The Digital Service Standards (DSS) guide agencies in implementing their digital services to meet the Digital Government Blueprint (DGB) goal of delivering digital services that are easy, seamless and relevant for our citizens and businesses.
All public-facing digital services of the Government must meet the DSS. In addition, the Government conducts mystery-shopping checks based on the DSS, to ensure that our digital services are implemented consistently to meet the desired outcomes in DGB.
To help public agencies design and deliver digital services that are:
Accessible and Inclusive - Benefit different users, including the elderly and persons with special needs
Usable - Simple to understand and easy to use
Relevant - Meeting the needs of users
Intuitive Design and Usability
Digital services designed according to the DSS will help users:
Identify, access and navigate a service easily
Track and monitor transactions more efficiently
Complete a transaction or interaction more effortlessly
Accessibility and Inclusivity
Perceivable - Ensure contents are available in forms such as speech, large print or Braille
Operable - Ensure functions are accessible through a keyboard, mouse or other assistive devices
Understandable - Clear, concise content that avoids jargon
Robust - Service can be accessed across devices
Relevance and Consistency
Adopt common design elements such as a standard masthead for a consistent user experience
Conduct regular reviews to ensure contents and services are up-to-date
Provide clear and relevant content
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Last updated 11 July 2021